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City of Redmond – Lean Review of Commercial Permitting Process

Positive trends in economic development and construction brought increased demands on City staff to process commercial building permits. Having kept staffing to a minimum during the recession was prudent financially, but it meant the City was not well prepared to meet increasing demands for new permits. Complications with implementing a new permitting software system further added to the complexity and confusion – and frustration – for both City staff and [...]

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